April Horner

Senior Account Manager | Commercial Lines

HOW DID YOU END UP IN THE INSURANCE INDUSTRY: 

Stumbled into the opportunity to work for a well known carrier at the time where call centers/ customer support centers were popping up in my area, but quickly laid off. After a multiple round interview process, I began my insurance career as an endorsement processor, which lead very quickly to learning all lines, and all processes. Ten years later, I joined the agency side and love it!!

THE BEST PART OF BEING AN INSURANCE PROFESSIONAL:

I love meeting our clients and building relationships with them. 

WHAT DOES EXCEPTIONAL CUSTOMER SERVICE LOOK LIKE TO YOU:

Treating my clients the way I would want to be treated. 

ONE ITEM FROM YOUR BUCKET LIST: 

To go sky diving!