Linda Maltby

Account Manager | Commercial Lines

HOW DID YOU END UP IN THE INSURANCE INDUSTRY?

A local insurance agency was looking for office help. I lived in Burlington and wanted to work in Burlington. I started out as a personal lines assistant. After 1 year I became licensed in property and casualty. A couple years later the agency offered me a commercial lines CSR position.

WHAT’S THE BEST PART OF BEING AN INSURANCE PROFESSIONAL?

The network of knowledgeable professionals and continuing education I have available to me.

WHAT DOES EXCEPTIONAL CUSTOMER SERVICE LOOK LIKE TO YOU?

Exceptional customer service starts with a friendly attitude. Clients need to know you are there for them. I listen to their needs and respond as quickly as I can. If I am not sure how to help them, I find someone who has the knowledge to help them.

FAVORITE PAST TIME:

Together my husband and and I enjoy walks, gardening and cooking.

FAVORITE HOLIDAY:

Favorite holiday is Christmas. Family gets together to share good times. I have an ornament collection which holds fond memories as we decorate the tree. I choose a special gift for each loved one. Grandkids excitement is electric.