Shelly Tagtow

Senior Account Manager | Commercial Lines

Shelly transitioned into the insurance industry after a background in the automotive sector, where she gained experience working at a Ford dealership. Initially on track to become a Finance & Insurance Manager, she realized the demanding hours weren’t the right fit for her long-term career goals. With the encouragement of her father-in-law, an insurance industry veteran, Shelly pivoted to customer service in insurance—and found her perfect match.

For Shelly, exceptional customer service is about being promptly responsive to clients and ensuring clear communication. She believes that a timely, transparent exchange of information is essential to building trust and providing effective solutions.

Shelly is passionate about giving back, especially to causes that impact her personally. She is deeply involved with JDRF (Juvenile Diabetes Research Foundation), supporting its mission to fund type 1 diabetes research, advocate for new therapies, and offer support to families like hers. Both of Shelly’s sons live with Type 1 Diabetes, and she is committed to raising awareness and helping drive the search for a cure.

Guided by the quote, “You were given this life because you are strong enough to live it,” Shelly embraces life’s challenges with strength, determination, and a deep desire to make a positive impact.