Abby Schaller

Customer Service | Personal Lines

Abby’s journey into the insurance industry began with a suggestion from her now coworker, Kristen, who recognized her potential for the role. At first, Abby wasn’t sure, but after a year, the opportunity presented itself again—and this time, Abby took the leap. She applied for the position, was hired, and quickly earned her Property and Casualty license within her first month on the job.

What Abby loves most about being an insurance professional is the ability to interact with people in her community. As a local, she values being a familiar face that clients can trust, knowing that she’s always looking out for their best interests. She takes great pride in knowing that her clients feel comfortable and confident with their insurance coverage.

For Abby, exceptional customer service means truly listening to a client’s needs, conducting thorough research, and offering clear, understandable answers. She understands that patience is key, especially when customers are frustrated or upset, and she’s always ready to offer support with empathy and professionalism.

One overlooked insurance coverage that Abby encourages her clients to consider is Towing & Labor. Many people don’t realize how beneficial it can be until they’re stranded and faced with an expensive tow bill. Abby is passionate about making sure her clients know about this coverage so they can rest easy knowing they won’t be burdened by unexpected costs when they need roadside assistance.