Melissa Fleck

Senior Account Manager | Personal Lines

Melissa’s journey into the insurance industry was a fortunate turn of events. After working in a quality assurance lab, she found herself unemployed when the lab closed, and upon seeing an ad for an Account Manager at a local independent agency, she applied. Twenty-one years later, she’s still passionate about helping clients in personal lines insurance.

Mark Knepfel, the first agency owner she worked for, had the biggest influence on her career. As a mentor, Mark taught her the importance of educating clients on their coverage options, explaining why specific protections are needed, and then giving clients the freedom to decide what’s best for them.

The best part of being an insurance professional for Melissa is the relationships she builds with her clients. She values the opportunity to be there for them through life’s milestones—celebrating happy moments like marriages, births, and home purchases, while also offering support through challenging times such as claims or loss of a loved one.

Melissa knows that vehicle replacement coverage is often overlooked, but she always reminds her clients about its importance. Outside of work, she is deeply involved in her community, serving as a General Leader for the Johnsonville Hustler’s 4-H Club and volunteering at her church in various roles, including Sunday School Teacher and committee member.